Privacy Policy
Last updated: May 2026
PokeSuper Store respects your privacy. This Privacy Policy explains what information we collect, how we use it, and how we protect it when you use our website, place an order, contact support, or join connected services such as Discord.
1. Information We Collect
We may collect the following information:
• Name or display name
• Email address
• Order details
• Payment status and payment processor information
• Product selections
• Trainer name
• Friend code
• Timezone
• Preferred schedule
• Service details and order notes
• Support messages
• Discord ID or Discord role information if Discord integration is used
• Feedback, reviews, dispute information, and support evidence
• Website usage data, analytics, and basic device/browser information
We do not intentionally collect game passwords, recovery codes, two-factor authentication codes, or other sensitive login information in checkout.
2. How We Use Your Information
We use your information to:
• Process orders
• Deliver services
• Contact you about order updates
• Provide support
• Prevent fraud and abuse
• Manage refunds, disputes, and protection claims
• Track rewards, coupons, credits, and Super Coins
• Improve the website and customer experience
• Manage Discord roles or customer access if enabled
• Maintain order history and admin records
3. Payment Information
Payments are processed through third-party payment providers. PokeSuper Store does not directly store full card numbers or sensitive payment credentials.
Payment processors may collect and process your information according to their own privacy policies and security rules.
4. Discord Integration
If Discord integration is enabled, we may use your Discord account information to assign customer roles, VIP roles, raid roles, event roles, or support access.
Discord should not be used to post passwords, private payment information, or sensitive order details in public channels.
5. Order and Support Data
Order information may be visible to authorized staff members who need it to review, fulfill, support, or moderate orders.
Support messages, disputes, reviews, and evidence may be stored for customer service, fraud prevention, and recordkeeping.
6. Cookies and Analytics
The website may use cookies or analytics tools to understand traffic, improve performance, remember preferences, and measure conversions.
You may be able to disable cookies through your browser settings, but some website features may not work properly.
7. Data Sharing
We do not sell your personal information.
We may share limited information with trusted service providers only when needed to operate the store, process payments, provide support, manage Discord roles, send emails, prevent fraud, or comply with legal obligations.
8. Data Security
We use reasonable safeguards to protect customer information. However, no website, payment system, or online service can guarantee perfect security.
You should never send passwords, recovery codes, or sensitive login information through checkout, public Discord channels, or support messages.
9. Data Retention
We may retain order records, support messages, payment status, dispute records, reward records, and admin logs for business, tax, security, fraud prevention, and customer support purposes.
10. Your Rights
Depending on your location, you may have the right to request access, correction, or deletion of certain personal information.
To make a privacy request, contact support through the website or official support channel.
11. Age Requirement
By using PokeSuper Store, you confirm that you are old enough to use the website and make purchases under the rules that apply in your region, or that you have permission from a parent or guardian.
12. Changes to This Policy
We may update this Privacy Policy at any time. Continued use of the website after updates means you accept the updated policy.
13. Contact
For privacy questions or data requests, contact PokeSuper Store through the website support system or official support channel.